Our client satisfaction

OUTCO’s reputation lies in the quality of its work, and with a list of testimonials across all its service lines, clients approaching OUTCO for its outdoor compliance services can be assured of a company that has quality at its core

Who works with OUTCO?

Our clients typically recommend us through word of mouth, which is the best compliment possible and makes all of our hard work worthwhile. We have enjoyed an extremely loyal customer base over the years, with industry leading retention rates – testament to the service we provide and the importance our clients place on the service we provide.

Surfacing Testimonials

“Rob and his team did a tremendous job considering the time frame and urgency surrounding the project. Personally, I particularly appreciated the responsiveness of Rob when I needed to speak to him and his flexibility to ensure we get the job done, especially with the handful of more challenging stores. A pleasure to work with you Rob and thank you to you and your teams” National Projects Manager, retail

 

“Many thanks for all of your support with delivery of this project at such pace. This has enabled us to grow our Click+Collect capacity safely and has been widely recognised as a great example of Tesco and OUTCO working together to achieve fantastic results” Property Project Manager – retail

 

“I wanted to express my gratitude to both Patrick and the team, they worked very professionally throughout the day and are a great credit to your company, I would highly recommend them for any works we would likely require in the future” Guest Safety Manager – retail

 

“Very happy with the work done, they did a great job” Duty Store Manager – transport services

 

“The work has been carried out to a high standard with minimal disturbance to the park”
Park Manager – wildlife trust

 

“Superb job, fantastic communication and delivery, I am very impressed” Contracts Manager – facilities management company

 

“Excellent communication, minimal disruption and the overall standard looks very good”
General Store Manager – retail

 

“Thank you for your great work on the car park roof under difficult conditions. I really appreciate what you have done for the store and can confirm it is all good and watertight, thanks again” Store Manager – retail

 

“I would like to thank you for such a pleasant and well managed job at Killingholme, I know it was a small job but this is sometimes where things are not treat the same but I am really pleased with how you ran the project and the final finish. Please see the comments below from site which I would like to echo. If you could pass on my thanks to all your team that would be appreciated, and I look forward to working with you in the future” Lead Engineer North – international facilities company

Grounds Maintenance Testimonials

“I just wanted to say a big Thank You for all the hard work you have done for me/Progress. You have made my life so much easier dealing with major issues I have encountered at my properties. Even managers who aren’t easily pleased have been delighted with how the works are going. You always listen to our needs as a support provider and act on resolving issues quickly and efficiently which is what we need and I appreciate this.” Housing Support Officer

 

“What a fantastic job on the tree works, well done… The lads were polite and courteous and kept me informed of what they were doing at all times. Work was neat and tidy, you would never have known they were here if it wasn’t for the massive improvement to our gardens. Myself and my tenants have nothing but praise for you.” Site Manager

 

“Can I say that I am very impressed with the standard of the work on the schemes, they have never looked so good. Your work has made a significant impact on fly tipping in the area. There has been none in the past 3 months so well done and thank you.” Site Manager

 

“Excellent! I’ve spotted a big change. The guys have done a brilliant job on the fields. Thank you for the hard work they have put in.” Site Manager

 

“Could you please pass on my appreciation for the excellent job your team delivered today at INEOS Fire Training ground. We train outside organizations on our training simulators so it’s imperative we have this area looking its best at all times. They certainly had their work cut out due to the height of the vegetation and the large area involved. They did a remarkable job and lifted all the cuttings as well. Your supervisor was also very courteous and respectful as we had some gas testing difficulties at the time which hindered your crews from starting.” Director

 

“Just a bit of feedback on the team you have sent in today – all I can say is totally professional and the best ground team since I have been at TIP. They turned up at 6.30, there were 4 vans and they organized a skip. They cracked on all day and have kept me informed all along the way. Nothing but praise for these guys to be honest – can they always look after Grays.” Manager

 

Winter Services Testimonials

“Thanks Brendan. The guys delivered excellent work. Your service is well above anything we had in the past.” Facility Director

 

“It’s a testament to your professionalism that we’ve been able to let you get on with it, with no oversight. It’s refreshing that when you say you will do something it gets done.” Manager, Facility

 

“Your firm’s early approach prior to each cold season to assess changes and to address additional requirements is also extremely professionally managed and it is refreshing that when you say you will do something, it gets done. The frequent contact that you and your team make to ensure that the cold weather service continues to satisfy requirements is also much appreciated.” Site Manager

 

“It is a testament to the professionalism of your team that since OUTCO’s arrival, issues of poor ice and snow clearance, which were a feature of previous years when the hospital made use of a local contractor, have disappeared. What has been particularly helpful to those of us who manage the site is the way that once the requirements are made known we have been able to let you get on with it with minimal (or no) oversight. Staff and visitors to the hospital have been extremely complimentary.” Site Manager

 

“From the feedback we have received last season was another superb one for OUTCO – many of those here now won’t remember the days before you turned up when we would be out there trying to grit the entire site in the snow using a couple of 70-year old guys with a spade and a wheelbarrow” Facility Manager

 

“Pass on our compliments for the team gritting the internal and external areas of our HMP Woodhill. The Establishment (client) is pleased and impressed that you have worked with the FM team on site to enable you to deliver a high standard of service.” Site Manager

 

“Many thanks for the fantastic job your guys are doing keeping our carpark clear, you wouldn’t even know it had snowed this morning in the carpark!” Housing Manager

 

“This new contractor you have signed up is excellent. They have done a thorough job using plenty of salt and grit covering all areas of our yard providing a far better service than anyone in the past. This company not only drove round the yard countless times spreading salt, they also covered difficult to reach areas manually using shovels” Site Manager

 

“Very happy with the works and the team did a good job. We have received a thank you for delivering service as promised from a response point if view. Steve has noted he can now rest at night again. Thank you.” Site Manager

 

“Thank you all again for your hard work and efforts to keep the site moving over a very difficult week . Please also see attached site wide Thank you sent out from our CEO. Dear Colleagues, Last week, our site experienced several days of extreme winter weather. Despite major challenges across multiple fronts, I am most pleased to relay that all personnel remained safe through the storm and all of our essential business services were retained operational until and through the let up of the weather over the weekend. On behalf of the Board, I would like to extend a heartfelt thank you to all of our staff and 3rd party personnel who worked so hard to maintain operations and business functions during this difficult period” Regional FM Director

 

“Despite major challenges our site experienced over several days of extreme winter weather, I would like to extend a heartfelt thank you to OUTCO for working so hard to maintain our operations and business functions during this difficult period” CEO Oil Refining Company, Scotland

 

“Would just like to say a big thank you to your continued support over the Xmas period and echo the feedback that we have received from the Trust in relation to the service that you have delivered the QEH and Mental Health Estates in the email thread below. Hopefully the New Year holiday period will be a little kinder to all but if you could pass this feedback onto your service delivery teams it would be much appreciated. Thank you and Happy New Year” Head of Grounds and Garden

 

“It has proved to be a very busy year for all of us, and I would therefore like to take this opportunity to thank you for your company’s support over the extended cold period. As you will be aware this was the first year that we had decided to move from our usual provider for these services, which is always a nervous time for any company, when they rely heavily on a service that operates outside their normal operating hours. I would like say however, that the changeover was next to seamless, and the first-class service provided by your local operatives confirmed to me that we did the right thing.”

 

“It’s a testament to your professionalism that we’ve been able to let you get on with it, with no oversight. It’s refreshing that when you say you will do something it gets done.” Site Manager

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