B&Q
Key client B&Q has been working with OUTCO for 5 years working under a performance-based contract. We deliver a full scope winter service to 149 sites. Daily pre-service and post-service reports are emailed to B&Q representatives. Monthly attendance/activity reports are also provided – detailing our service delivered for the past month.
Scope
A full scope of winter services is delivered 24/7 by our in-house winter team between from 1st of November to 31st March:
• Mechanical gritting of car parks and delivery areas.
• Manual gritting to paths and entrances using pedestrian spreaders.
• Mechanical snow clearance for snowfall over 5cm.
Our servicing hours are between 6am – 7am, 7 days per week.
OUTCO teams
One operator team per B&Q site is employed, reflecting the geographical spread of sites. Each team uses a dedicated 4X4 winter vehicle and towed gritting spreader. All teams are supported by regional assistants, local management team including a 24/7 shift operations team, plus our 24/7 helpdesk
Road Surface Temperature Activation
Two degrees Celsius
Performance
Our excellent KPI performance detailed, exemplifying operators’ excellent training, duty of care compliance, and relationship with client representatives.
• Winter 2019/2020 – 100% performance from activated and reactive visits.
• Winter 2018/2019 – 100% performance from activated and reactive visits.
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