amazon-outco

Amazon

OUTCO provides all winter services for Amazon’s 51 logistics sites across the UK, covering 600,000m2 of serviceable area. Daily pre-service and post-service reports are emailed to Amazon representatives, as are monthly attendance/activity reports.  Amazon’s winter services are are delivered 24/7 between November and March and include mechanical gritting of car parks and delivery areas.

51 operator teams and dedicated 4X4 winter vehicles and spreaders are dedicated to Amazon’s sites, reflecting the size and geographical spread of the Amazon operation.
All teams are supported by regional assistants, 24/7 shift operations and the local management team, in addition to our 24/7 helpdesk. Daily pre-service and post-service reports are emailed to Amazon representatives, as are monthly attendance/activity reports. Services are delivered 24/7 between November and March. OUTCO also delivers manual gritting to paths and entrances using pedestrian spreaders, as well as mechanical and manual snow clearance and mechanical removal for snowfall 5cm. OUTCO servicing hours are between 6pm – 7am, 7 days per week.

Services are delivered 24/7 between November and March OUTCO’s outstanding KPI performance is a direct consequence of operators’ site familiarity and access requirements, excellent training, duty of care compliance, and client relationship.

Performance

• Winter 2020/2021 – 100% performance from activated and reactive visits.
• Winter 2019/2020 – 100% performance from activated and reactive visits.
• Winter 2018/2019 – 100% performance from activated and reactive visits.

Andrew Barry, OUTCO CEO:

“I had an unexpected call from Amazon today; OUTCO was discussed at their senior leadership team meeting yesterday. They asked to pass on their thanks to all of the OUTCO Team for the fantastic job we have been doing on their sites this winter [2020/2021]. Amazon have managed to remain 100% operational at all times, despite some of the most challenging weather we have seen in many years. This is no insignificant feat and is a key performance indicator for their business so they are very pleased”

 

Related case studies

B&Q

Key client B&Q has been working with OUTCO for 5 years working under a performance-based contract. We deliver a full scope winter service to 149 sites. Daily pre-service and post-service reports are emailed to B&Q representatives. Monthly attendance/activity reports are also provided – detailing our service delivered for the past month

ikea outco

Key client IKEA has been working with OUTCO for 6 years working under a performance-based contract. We deliver a full scope winter service to 29 sites – 2 offices, 3 logistics centres and 24 retail sites across the UK and Ireland. Daily pre-service and post-service reports are emailed to IKEA representatives