Client Overview
A leading UK retailer managing multiple locations required a more efficient way to handle winter maintenance, grounds maintenance, and reactive works requests. Their existing process involved manual work order submissions, leading to delays, increased administrative workload, and potential service disruptions.
The Challenge
The client’s facility management software was not directly connected to OUTCO’s Nimbus system, creating inefficiencies in processing service requests. Key challenges included:
- Manual Data Entry – Work orders were manually transferred between systems, increasing errors and delays.
- Limited Visibility – Real-time service updates were not accessible within the client’s system.
- Administrative Burden – Managing multiple service requests and approvals required significant staff time.
The OUTCO API Solution
To eliminate these inefficiencies, OUTCO implemented a custom API that seamlessly integrated the client’s system with Nimbus. This solution:
- Automated Service Requests – Work orders were instantly processed without manual input.
- Provided Real-Time Updates – Clients received live service updates directly in their system.
- Reduced Administrative Tasks – Automated workflows freed up staff for higher-value activities.
Key Results
- 50% Reduction in manual data entry and processing time.
- 60% Faster Response Times for work orders and service requests.
- 7 Administrative Touchpoints Eliminated, streamlining workflows.
- Improved SLA Compliance, ensuring near-perfect service levels.
Client Testimonial
“Since implementing the OUTCO API, we have a near-perfect SLA on all work orders and have eliminated the labour-intensive admin associated with order management.” – Facilities Manager
Conclusion
By integrating with OUTCO’s API, the retailer achieved substantial cost savings, improved efficiency, and enhanced service visibility. This seamless connectivity has transformed their operational processes, demonstrating how OUTCO’s technology-driven approach simplifies outdoor estate management.
For more information on how OUTCO can support your business, contact us at 0800 0432 911.
