OUTCO people: Why OUTCO places people at the centre of everything we do
OUTCO is a ‘people-focused organisation’ and we are proud of the relationships our OUTCO teams have built with our clients to provide a dependable and transparent service.
We place people at the centre of everything we do and by holding true to our ‘customers first’ way of working, we cultivate mutually beneficial partnerships with our clients. Understanding the needs and requirements of our partners helps us establish strong working relationships, ensuring we build the right client solutions.
Building long-term partnerships aligns OUTCO within our client’s company DNA and allows for a deeper cultural understanding. By our people working together in this way, our teams build the right solutions to keep client sites safe and compliant throughout the whole year. We empower our staff to make decisions within agreed frameworks, which cuts down on unnecessary ‘noise’ allowing clients to concentrate on what they are good at.
At OUTCO we continually look at ways to improve and explore new innovative and flexible ways of providing our critical services. At the forefront has always been using technology as an enabler to improve the customer experience and ensure we are as efficient and safe as we possibly can be. As OUTCO people, we are always listening to what is important to clients, defining what good looks like and continuously innovating.
Our highly trained people
With both a top-down and bottom-up approach, we instil health and safety ownership at every level of the company through our operator training, achieving a 97% Achilles audit result. That’s why with OUTCO you know you are working with a safety-first business partner.
OUTCO insists that all its people are appropriately trained in every aspect of every operation to ensure health and safety stays top of mind.
OUTCO’S EXTRAORDINARY OPERATOR TRAINING ENABLES US TO PLACE AN INDUSTRY-UNIQUE GUARANTEE AGAINST OUR WORK. WE WILL NOT ONLY COMPLETE YOUR RISK ASSESSMENT FOR YOU BUT ALSO OFFER FULL LIABILITY PROTECTION BASED ON YOUR RISK ASSESSMENT
The OUTCO Academy
Our Winter Risk Management training programs are nationally recognised and LANTRA-approved. All operatives undergo this training, which not only increases the quality of the jobs completed on your behalf, but also increases the speed and efficiency of operations.
The OUTCO Academy training helps our people improve techniques, promotes safe working practices, including risk assessments and method statements RAMS and also includes advanced driving skills. Each operative is subsequently set yearly assessments with your target SLAs as their minimum target. We expect our operatives to exceed these targets as part of our in-house annual assessment.
Flexible & agile
OUTCO people provide the flexibility and agility to manage any or every aspect of a clients’ outdoor estate. We have the skills, the knowledge and infrastructure to deliver on a single site or across multiple client estates, regardless of the size or location.
Our local people can mobilise at a moment’s notice to provide round-the-clock support. Our clients can rest assured that OUTCO will keep them safe, operational and fully compliant 24/7, 365 days a year. Year after year.
Our approach has enabled us to build longstanding relationships with our clients, which span every industry sector from local government, retail, property, industrial and commercial to education and healthcare.
To find out how we can support you or to obtain a free quote or site inspection, please contact us today.
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