GROUNDS CONTRACTS MANAGER – BASED REMOTELY IN SOUTH EAST

The role of the Contracts Manager is to effectively manage all the operational technical and financial matters relating to our Grounds Division client contracts and projects.

Due to our unprecedented growth, we are looking to recruit an experienced Grounds Maintenance Contracts Manager in the South East region of the UK.

Ensuring that projects are completed within budgets, time and profit margins is crucial and that all client and staff matters are handled effectively and in accordance with company policy.

Contracts Managers are critical in decision making processes and must demonstrate leadership and effective management, motivation and support of site based management teams. Building and maintaining effective customer relationships is as important as monitoring and reporting on KPI’s, SLA’s and revenue generated.

Exceptional service standards must be maintained for our customers through education and support, alongside cultivating a positive and engaging culture.

KEY RESPONSIBILITIES:

  • Liaise with the Estimating Department to ensure a full understanding of the allocated grounds maintenance project details and the client brief for project delivery.
  • Schedule work and allocate resources, quality control and completion according to the schedule and client brief.
  • Review with estimators the project scope and costs and make any adjustments required.
  • Provide monthly progress reports and end of project reviews and completion certificates as necessary.
  • Provide KPI Reporting & Delivery including HSQE audit compliance.
  • Develop and evolve good client, supplier and staff relationships.
  • Team management of grounds tradesmen and sub-contractors across projects and ensure quality and timeliness of their works are adhered, as well as own schedule of work.
  • Oversee performance, financial control, customer service and HSQE, whilst still ensuring the highest standards on site.
  • Facilitate and assist Purchasing Coordinators regarding the procurement of
  • any plant, labour and materials for each project.
  • Ensure all internal client project KPI’s and SLA’s are met and adhered to.
  • Maintain excellent client relationships at all times.
  • Manage multiple grounds maintenance projects autonomously, ranging from initial planning through to completion.
  • Understand the commerciality of projects including profit and loss, take leadership of the contract schedule.
  • Lead a package of works, with a fully integrated and dynamic relationship between design, construction and commercial activities.
  • Provide a lead role in the operational delivery and monitoring of allocated contracts and supplier performance.
  • Conduct regular site visits (minimum 2 per month) and record findings, create a plan to remedy any issues found.
  • Actively encourage referrals from the ‘Don’t Walk By’ client initiative.
  • Play an active role in the client retention programme for the Grounds Division.
  • Support the review and improvement of processes and activities, through the provision of accurate and insightful data.
  • Lead team huddles, and report on key metrics at regular meetings with the Grounds Division Director.
  • Conduct annual appraisals for direct reports and create succession plans.

PERSON SPECIFICATION

We are looking for someone who:

  • Has several years’ experience in leading site based grounds maintenance teams where the customer is at the heart of the business.
  • Can demonstrate success in improved service delivery and customer satisfaction.
  • Able to work well in a fast, changing environment with excellent decision making skills. Proven ability to multitask and meet tight deadlines.
  • Detail orientated, and highly organised with excellent project management skills.
  • Team player and able to support the business at all levels and work well with other departments.
  • Customer focused and happy to go above and beyond, able to solve client issues and concerns creatively.
  • Self-starter, professional, first class interpersonal skills with high energy and enthusiasm.
  • Is a strategic thinker with the ability to influence at all levels
  • Should be professional, a fair manager, respectful of others and honest.
  • Demonstrates a positive ‘can-do’ attitude at all times whilst understanding the impact of decisions on all aspects of the project.
  • An excellent communicator with strong verbal, written and analytical skills
  • Possesses strong commercial and operational knowledge.
  • Strong people and process manager with excellent technical skills.
  • Flexible with regards to travel, out of hours’ duties and perform weekend work if required. A willingness to take personal responsibility for the successful delivery of a project.
  • Ability to work independently and under pressure in a fast moving environment, dealing with staff at all levels in the organisation.
  • A recognized training qualification SMSTS qualification.
  • Has a clean, valid drivers’ licence.

EMPLOYMENT DETAILS

  • Full time, permanent role, standard hours are 8am-4pm or 9am-5pm, Mon-Fri.
  • Remotely based in South East region of the UK

This is an exciting opportunity to join OUTCO, in return for the right candidate we offer a competitive salary dependent on experience, with opportunity for further development and career growth. Pension scheme and 25 days annual leave plus bank holidays.

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