OUTCO builds mutually beneficial partnerships that work

OUTCO embraces a truly collaborative approach to every aspect of our work to ensure that we deliver the very best service to our clients. Cultivating mutually beneficial partnerships means establishing strong working relationships, understanding client needs and requirements, and guaranteeing we build the right client solutions.

Our collaborative approach enables us to build longstanding relationships with our clients, which span every industry sector from local government, retail, property, industrial and commercial to education and healthcare. Our services support clients’ commercial objectives, ensure compliance and deliver innovative enhancements to the users of their outdoor estates. This is why OUTCO are trusted partners to many of the UK’s largest organisations, including most of the UK’s major supermarket chains and nine out of the top ten UK retailers.

Building long-term partnerships aligns OUTCO within our client’s company DNA and allows for a deeper cultural understanding. By working together in this way, our teams build the right solutions to keep client sites safe and compliant throughout the whole year.

We understand that our role extends far beyond simply providing services. We are likely to spend more time across your estate than anyone else, so our teams are trained and encouraged to be your extra set of eyes and ears. OUTCO teams will observe and report back immediately anything which they believe should be brought to your attention. From leaking drains, through to pothole repairs, we understand that keeping sites well maintained and compliant improves customer satisfaction and reduces longer-term costs.

Our dedicated customer engagement teams ensure we operate as one. This means fantastic customer satisfaction levels, exceptional net promoter scores and industry-leading performances such as 99.95% tasks successfully completed on time. Combine that with our award-winning smart technology, and you will see why companies form long-term vested partnerships with us.

Working together
OUTCO understands that clients have unique and specific goals. By making your goals and KPI’s our goals and KPI’s, we become focused on meeting your objectives. This approach leads to the best possible service delivery partner for you:

• OUTCO is focused on achieving (exceeding) your targets
• Setting client-specific KPIs, goals and a mutually beneficial framework
• Collaborative working, teamwork and communication
• Transparency and supply chain visibility.

Reliable and consistent
The management of an outdoor estate can be time-consuming, with constant challenges that distract estate owners from their busy working lives. OUTCO removes this burden by offering a full end-to-end, smart-tech-enabled, outdoor estate management service. We are the only estate management company our clients will ever need.

We remove the need to deal with multiple outsourced estate suppliers, with a variety of systems and processes and a varied standard of quality. Our expert workforce operates to a unified industry-leading standard, so that clients receive consistently excellent service, time after time.

To find out how we can work together, or to obtain a free quote or site inspection, please contact us today.